ProActive has a dedicated service organization that deals with service and maintenance tasks after a solution has been commissioned and approved.

In addition to ongoing service will ProActive Service Organization also do minor development tasks and adaptations. A service of ProActive is the best way to ensure access to necessary resources of technical expertise that can help with virtually every aspect of a solution.

All service customers have access to an individual extranet site, where it is possible to see the status and KPIs on service matters.

Examples of services:

• Update, for example. Service packs and hotfixes
• Error correction, fault in the specially developed application.
• Operation Support 2nd level support for its own IT organization or a hosting provider
• User support, 2nd level support for customer contact
• Less development, different solution adjustments and minor development directly undertaken by ProActive Services
• Consulting and coaching
• Change management, review of changes and assistance to commissioning
   

Different companies have different needs and a service agreement with ProActive is able to adapt your service needs.